Privacy policy

SECURITY OF YOUR INFORMATION

We realise how important it is to securely store all information that you provide to us, so we treat any information you provide us with great care and we maintain high levels of security.

By visiting the Cranleigh School website you are accepting and consenting to the practices described in our privacy policy. Your use of this website signifies your consent to the collection, processing and use of personal information by Cranleigh School for the purposes described below. Any changes to our privacy policy will be posted on this site so that you can ensure you are fully informed of your rights and can notify us of any changes to your preferences.

We follow procedures as required under UK Data Protection Legislation (the Data Protection Act 2018) to protect the information we store about you from unauthorised access.

INFORMATION WE COLLECT AND WHY

Depending on how you interact with the Cranleigh School website, we may require certain information and you may submit personal information to us as follows:

When you register for activities or make admission enquiries, we ask for information such as your name, address, telephone number, email address or other contact details and the name and date of birth of your children (if applicable). We keep a record of this information. We need this information to process your requests and recognise you as a registered user.
We keep a record of any emails or other messages you may send us.
We keep a record of your interactions with Cranleigh School so we can provide you with an efficient, reliable service and deal with any problems quickly. It also means we can send you the most relevant information about Cranleigh School.

HOW WE USE THE INFORMATION WE COLLECT

The information we keep is used to improve the service we offer you. We may use the information to:

Administer your Cranleigh School user account (website / portals)
Provide customer service to you
Research
Provide you with information about the products and services we offer
Help prevent fraud where applicable
We may need to pass your contact information to our couriers in case they need to contact you to arrange the delivery of your order.

CRANLEIGH SCHOOL MARKETING COMMUNICATIONS

When you register with Cranleigh School you may be given the option to receive promotional emails from Cranleigh School. If you would like to receive these emails please select the tick box on the registration page. If you do not tick this box you will not receive these promotional emails. You can unsubscribe from these promotional emails at any time by using the unsubscribe link provided in every email, sending an email to unsubscribe@cranleigh.org or writing to us and we will remove your email address from our marketing records. You can also change your marketing preferences by logging into the ‘My Account’ section of the website.

We may also send you Cranleigh School marketing information by post to your registered account address. If you do not want to receive Cranleigh School brochures please send an email to unsubscribecatalogue@cranleigh.org or write to us to let us know.

We track visits made to our website so we can see which pages are the most popular. This allows us to improve our services and website. This tracking is anonymous, we do not know your personal details.

COOKIES

We obtain some information automatically using ‘cookies’ when you use our website. Cookies are small text files that are stored on your computer when you visit certain web pages. Cranleigh School uses cookies to remember you when you come to our site and to keep track of what notifications you may have requested. Cookies make the interaction between users and websites faster and easier. Cookies cannot harm your computer and do not contain any private or personal information.

You can set your website to reject cookies by adjusting your internet browser settings not to accept cookies. The help option on your web browser should explain how to do this or you can go to http://www.aboutcookies.org/ for more details about cookies and how to reject them. However please be aware that the some parts of the Cranleigh School website will not work without cookies.

REMOVAL OF INFORMATION

You have the right to remove your personal information and change your preferences at any time. In order to do this please email us at webmaster@cranleigh.org or write to us at:

The Data Protection Officer
Cranleigh School
Horseshoe Lane
Cranleigh, Surrey
GU6 8QQ UK

Please include your name, address, user account number (if applicable) and/or the e-mail address you registered with when you contact us.

FURTHER INFORMATION

If you have any questions or you are unsure about the personal account information we are holding in your name please contact us. We will happily review your file and update your records if you require.

ADMISSIONS ENQUIRIES

When you fill in a form, for downloading a prospectus, or making an admissions enquiry, we store information that will help us process your enquiry. That data is stored on our web servers as well as being emailed to the relevant people in our admissions team. They then, in some cases, will update their database with your information. All form submission data is wiped from our web servers each year during the summer holidays. The Admissions Department delete data at the end of the academic year of which the subject is enquiring about. This data is not shared with any third party.

ADMISSIONS REGISTRATION FORM

During the submission of the registration form sensitive data is collected, including the uploading of a Birth Certificate, Passport and VISA information. This data is passed to the Admissions department who store it in order to be able to prove the nationality of each child, when requested to do so by the UK Border Agency. The data is wiped from the web servers each year during the summer holidays. However is retained by the Admissions department according to the schedule table below. This data is not shared with any third party, unless requested by border agency checks.

If the application is withdrawn	We will delete the data at the end of the academic year that we are notified of withdrawal
If refusal	We will delete the data straight away
If accepted and becomes a Cranleigh Student	Please refer to privacy document relating to current pupils
Else; if we do not have notification of withdrawal	We will seek written confirmation of withdrawal, in order to enact line 1 of this table.

SENDING A STAFF MEMBER AN EMAIL VIA A WEBSITE FORM

When you use a web form to send an email to a member of staff the data in the form is stored on the web server as well as being emailed to the member of staff directly. The information stored on the web server serves as a backup and record of transmission, should the email become undeliverable. This data then gets deleted a month after submission. This data is not shared with any third party.

OTHER DATA

There may be other data that is collected by your browser and sent to or through our website. These are Cookies. They are small text files that are stored on your computer. They are used to remember you when you come to our site (if you’re a returning visitor). Cookies make the interaction between users and websites faster and easier. Sometimes cookies are set by third party developers of which we have limited control.